Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since Minx Footwear uses premium materials that may stretch slightly over time, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate an exchange or a full refund through our online returns portal.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
Are your materials sustainably sourced?
Yes, Minx Footwear is committed to ethical fashion. We use high-quality vegan leathers and recycled textiles, ensuring our production process minimizes environmental impact without compromising on style.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How should I care for my Minx shoes?
To maintain the longevity of your footwear, we recommend using a damp cloth for surface cleaning and avoiding prolonged exposure to direct heat or moisture. Specific care instructions are included in every box.